Legal

Terms of Service

Last updated: 5 May 2026

These Terms of Service ("Terms") govern your use of the Linnx product available at linnx.ai (the "Service"). Your contracting party is ebats solutions UG (haftungsbeschränkt) ("Linnx", "we", "us"). The Service is operated in cooperation with Icecream Ventures GmbH, which acts as a joint controller for personal data as set out in our Privacy Policy.

By creating an account, connecting a LinkedIn account, or using the Service, you ("Customer", "you") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Linnx is an AI-assisted inbox, connection management, and analytics layer for LinkedIn. It connects to your LinkedIn account through a third-party API integration provider, processes your messages, connection requests, and posts to deliver categorisation, search, analytics, and AI Insights, and surfaces them in a unified web app at app.linnx.ai.

We sync the full set of LinkedIn account data covered by your connection (messages, connection requests, posts and post metadata, connections list, and related metadata) regardless of your plan, so that we can provide a seamless service if you change plans and so that AI features have the historical context they need to be useful. Some features built on this data are only made available to you on higher-tier plans, as set out at linnx.ai/pricing. Data underlying plan-gated features is not displayed to you outside the features you have access to, and is processed only for the purposes of providing the Service to you, as further described in our Privacy Policy.

We may add, remove, or change features at any time with reasonable notice. Some individual features may be marked as beta and are subject to Section 9.1.

Intended use. The Service is intended for business and professional use. By accepting these Terms on behalf of an organisation, you confirm you have authority to bind that organisation, and the organisation becomes the Customer for the purposes of these Terms. Where you use the Service as an individual outside any professional capacity, mandatory consumer-protection law applies in addition to these Terms.

2. Eligibility and accounts

  • You must be at least 18 years old and legally able to enter into a binding contract under the law of your country of residence.
  • You must have an active LinkedIn account in good standing and the right to grant Linnx access to it.
  • You are responsible for the accuracy of the information you provide, for keeping your password secure, and for all activity under your account.
  • One Linnx account corresponds to one connected LinkedIn account.

3. Subscriptions, billing, and cancellation

3.1 Plans

We offer the Base and Premium plans. Plan features and prices are listed at linnx.ai/pricing. Prices are quoted in Euros and exclude VAT, which is added at checkout where applicable.

3.2 Billing cycles

Subscriptions renew automatically each billing cycle (monthly or annual, as you select) until cancelled. Payment is taken in advance for the upcoming cycle.

3.3 Cancellation

You may cancel at any time from your account billing page. Cancellation takes effect at the end of the current paid period; you retain access to paid features until then. We do not pro-rate refunds for partial periods.

3.4 Plan changes

  • Upgrade: takes effect immediately with prorated charge.
  • Downgrade: takes effect at the end of the current billing period; you retain higher-tier access until then.

3.5 Failed payments

If a payment fails, we will retry per Stripe's smart-retry policy. After the retry window expires, we will lock your account until payment is restored. Locked accounts retain stored data for 60 days. After that period, we may close the account, and Customer Data is deleted in line with our Privacy Policy.

3.6 Price changes

We may change prices with 30 days' written notice to your registered email. Price changes apply only to billing periods starting after the notice period ends. You may cancel before the new price takes effect.

3.7 Refunds

Subscription fees are non-refundable except where required by mandatory consumer-protection law. EU consumers have a 14-day withdrawal right under §§ 312g, 355 BGB unless waived in line with § 356(5) BGB; by activating the Service you confirm you wish for performance to begin immediately and acknowledge that the withdrawal right is forfeited once Service delivery has commenced.

4. Your data and our processing

4.1 Ownership

You own all data you submit to or generate within the Service ("Customer Data"), including your LinkedIn messages, connection lists, posts, AI Insights conversations, and reply templates. We do not claim ownership of Customer Data.

4.2 Licence to operate the Service

You grant Linnx a worldwide, royalty-free, non-exclusive licence to host, store, transmit, display, modify, copy, and otherwise process Customer Data solely as necessary to provide the Service to you.

4.3 AI processing

To deliver categorisation, AI Insights, and analytics, message and post content is sent to a Large Language Model. We use Anthropic Claude via Amazon Web Services Bedrock, hosted in the Frankfurt (eu-central-1) region. Anthropic and AWS Bedrock are contractually prohibited from using your Customer Data to train models, and we do not train models on Customer Data ourselves. Specific subprocessor terms are listed in our Privacy Policy.

Subprocessor changes. We may add, replace, or remove subprocessors from time to time as the Service evolves. We will publish an updated subprocessor list in our Privacy Policy and notify you by email at least 30 days before a new subprocessor processes your Customer Data, except where a change is required urgently for security or legal reasons. If you object to a new subprocessor on reasonable grounds related to data protection, you may terminate your subscription under Section 8.1 and receive a pro-rata refund of fees paid in advance for periods after termination.

4.4 Aggregated and anonymised data

We may collect, aggregate, and use anonymised, aggregated statistics derived from Customer Data ("Aggregated Data"), for example "average reply rate across Linnx users" or "median number of categorised messages per week". Aggregated Data is irreversibly anonymised within the meaning of Recital 26 GDPR and does not contain any information that identifies you, your contacts, or any individual person. We may use Aggregated Data to:

  • improve the Service (model evaluation, feature prioritisation, performance tuning);
  • publish industry insights, benchmarks, or marketing material; and
  • share with our subprocessors as needed to operate the Service.

We only publish aggregated statistics drawn from at least 20 users, and only where no individual or organisation can be inferred. We do not sell Customer Data and we do not share Customer Data with third parties for their own marketing purposes.

Survival. Aggregated Data, having been irreversibly anonymised, is no longer personal data. We retain and may continue to use Aggregated Data after termination of your subscription or deletion of your account. Aggregated Data also transfers with the business in the event of an assignment, merger, sale, asset sale, or other corporate change under Section 18.

4.5 Export and deletion

You may export your Customer Data at any time from your account settings (JSON / CSV). On termination of your subscription or deletion of your account, you have a 30-day grace period during which you may continue to export your Customer Data on request, after which Customer Data is irreversibly deleted, save for records we are legally required to retain (German tax and commercial law: typically 6 to 10 years for invoices, payment records, and contract correspondence).

4.6 Telemetry

Separately from Customer Data, we collect technical and product telemetry from your use of the Service ("Telemetry"). Telemetry includes feature usage events, click patterns, performance metrics, error logs, and similar diagnostic data, and does not include the content of your LinkedIn messages, posts, AI Insights conversations, or other Customer Data. Telemetry is used to operate, secure, debug, and improve the Service, to evaluate feature performance, and to inform product decisions. We may retain and use Telemetry without the 20-user threshold described in Section 4.4. Personal data within Telemetry (such as your account identifier) is handled in line with our Privacy Policy.

We may receive subpoenas, court orders, or other binding legal demands relating to your Customer Data. Where we are legally permitted to do so, we will notify you of any such demand without undue delay so that you may seek a protective order or other remedy. We will use reasonable efforts to narrow or challenge demands that we consider overbroad or inconsistent with applicable law.

5. LinkedIn

5.1 Third-party dependency

Linnx is not affiliated with, endorsed by, or sponsored by LinkedIn Corporation. The Service depends on LinkedIn's platform and on a third-party integration provider (Unipile). LinkedIn may at any time change its API, terms, or technical interface in ways that affect the Service. We do not guarantee continued compatibility.

5.2 Your responsibility

You are solely responsible for ensuring your use of the Service complies with LinkedIn's Terms of Service and Professional Community Policies. We provide tooling that respects LinkedIn's automation limits, but you remain accountable for your activity. We are not liable for any restriction, suspension, or termination of your LinkedIn account.

5.3 Automation limits

The Service caps daily outbound activity (connection invitations, messages) below thresholds that LinkedIn typically tolerates. You agree not to use third-party tools or scripts to bypass these caps when used in conjunction with the Service.

6. Acceptable use

You agree not to:

  • use the Service to send spam, phishing, harassment, or unlawful content;
  • attempt to access another user's account or Customer Data without authorisation;
  • reverse engineer, decompile, or attempt to derive the source code of the Service except where permitted by mandatory law (§ 69e UrhG);
  • circumvent or attempt to bypass rate limits, plan limits, automation caps, or any other technical or usage controls;
  • resell, sublicense, or provide the Service as part of a service bureau or managed service to third parties;
  • use the Service in violation of any applicable law (including export controls, anti-money-laundering rules, or sanctions);
  • use the Service to discriminate against, stalk, or threaten any person;
  • upload viruses, malware, or any code designed to interfere with the Service;
  • use the Service in any manner that could damage, disable, overburden, or impair our infrastructure or that of our subprocessors;
  • scrape, mass-extract, or copy LinkedIn data beyond what the Service surfaces in your normal account use; or
  • misrepresent yourself or your affiliation when communicating through the Service.

Personal data of your LinkedIn contacts. You confirm that you have a lawful basis under applicable data-protection law (including, where applicable, the GDPR) for processing the personal data of your LinkedIn connections, contacts, and message correspondents through the Service. Where required, you have provided notice to those persons (for example, Art. 14 GDPR information where you process their data without collecting it directly from them) that you use a third-party tool to manage your LinkedIn inbox and connections. You will respond promptly to any data-subject request you receive from a contact concerning data processed through the Service, and you will cooperate with us in handling any such request that is sent to us directly.

7. Fair use

The Service includes generous quantitative limits (AI Insights credits, daily send caps, message volume) sized for typical professional use. We reserve the right to:

  • temporarily throttle requests where usage materially exceeds typical patterns and threatens Service stability;
  • contact you to discuss heavier use and, where appropriate, propose an enterprise plan; and
  • suspend the account where usage is clearly programmatic (consistent sub-second request bursts, headless-browser fingerprints, and similar) rather than human.

We will not enforce throttling without first giving you written notice and a reasonable opportunity to discuss your usage, except where Service stability requires immediate action.

8. Suspension and termination

8.1 By you

You may terminate by cancelling your subscription (Section 3) and deleting your account from settings.

8.2 By us

We may suspend or terminate your access without notice if:

  • you breach these Terms, including the acceptable-use rules in Section 6;
  • we receive a binding legal demand, court order, or formal complaint from a platform we depend on (such as LinkedIn) that requires us to discontinue service to your account;
  • payment is not received and the dunning window has expired; or
  • we reasonably suspect fraudulent or unauthorised activity on your account.

We may also discontinue the Service in whole or in part with 30 days' written notice. In that case, prepaid fees for periods beyond the discontinuation date will be refunded pro rata.

9. Service availability and beta features

9.1 Beta features

Some features of the Service are marked as beta and may be incomplete, unstable, or change without notice. You acknowledge that beta features are provided as-is, with no service-level guarantees, and you should not rely on them for business-critical activities.

9.2 Maintenance

We perform maintenance from time to time. We aim to schedule planned maintenance outside European business hours. We do not guarantee uninterrupted availability.

9.3 Force majeure

We are not liable for delays or failures resulting from events outside our reasonable control, including LinkedIn API outages, internet failures, AWS outages, government actions, strikes, or natural disasters.

10. Intellectual property

10.1 Our IP

The Service, including the software, design, logo, trademarks, and documentation, is owned by Linnx and our licensors. We grant you a limited, non-transferable, revocable licence to use the Service for the duration of your subscription, in accordance with these Terms.

10.2 Feedback

If you submit suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction. We are not obliged to keep feedback confidential or to compensate you.

11. Disclaimers

11.1 AI accuracy

AI Insights, AI categorisation, and any generative output produced by the Service may be inaccurate, incomplete, or misleading. You must independently verify any AI output before acting on it. We do not warrant that AI output is accurate, suitable for your purpose, or free from bias. Linnx is a tool for organising and surfacing content. It is not a source of legal, financial, medical, or other professional advice.

11.2 LinkedIn dependency

We do not warrant that the Service will continue to function with LinkedIn at any specific level. LinkedIn-side changes outside our control may degrade or disable features.

11.3 General

To the maximum extent permitted by law, the Service is provided as-is and as-available, without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, and non-infringement). This Section 11 does not limit warranties or rights that cannot be excluded under mandatory consumer-protection law.

12. Limitation of liability

12.1 Liability cap

Subject to mandatory law, our aggregate liability for any claim arising out of or in connection with these Terms, the Service, or its use is limited to the fees you paid us in the twelve (12) months preceding the event giving rise to the claim.

12.2 Excluded damages

We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, loss of goodwill, or business interruption.

12.3 Liability that cannot be excluded

The limitations above do not apply to liability for:

  • intent and gross negligence (§ 309 Nr. 7 lit. b BGB);
  • injury to life, body, or health;
  • breach of cardinal contractual obligations (Kardinalpflichten); liability for breach of cardinal obligations through simple negligence is limited to foreseeable, contract-typical damage;
  • guarantees we have expressly given;
  • product liability law (Produkthaftungsgesetz); or
  • any other liability that cannot be excluded under mandatory law.

13. Indemnification

You will indemnify and hold us harmless against any third-party claim, damage, or cost (including reasonable legal fees) arising out of:

  • your breach of these Terms;
  • your violation of LinkedIn's Terms or applicable law;
  • your Customer Data or your use of it; or
  • any claim by a person whose data you uploaded or processed through the Service alleging that they did not consent to such processing.

14. Privacy

Our processing of personal data is described in our Privacy Policy at linnx.ai/privacy. By accepting these Terms, you confirm you have read it.

15. Confidentiality

Each party will protect the other's confidential information with reasonable care and not use it except as needed to perform under these Terms. Confidential information does not include information that is or becomes public other than through breach, was lawfully known before disclosure, or is independently developed without use of the other party's confidential information.

16. Changes to the Terms

We may update these Terms. Material changes will be communicated by email or in-app at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you may terminate (Section 8.1).

17. Governing law and disputes

17.1 Governing law

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer-protection law of your country of residence remains unaffected.

17.2 Venue

For business customers (B2B), the exclusive venue for any dispute is Berlin, Germany. For consumers, the consumer-protection venue rules apply.

17.3 Online dispute resolution

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr/. We are not obliged and do not commit to participate in dispute resolution proceedings before a consumer arbitration board.

18. General

  • Assignment and transfer to a successor entity. You may not assign these Terms without our prior written consent. We may assign them to any affiliate or in connection with a merger, sale, asset sale, restructuring, insolvency, or other corporate transaction. You also consent in advance to the transfer of these Terms (Vertragsübernahme within the meaning of German law) from ebats solutions UG (haftungsbeschränkt) to a successor entity established to operate the Linnx business (for example, a future Linnx GmbH or comparable entity), to any other entity within the same group of companies, or to an external acquirer in connection with a sale of the Linnx business or its assets. We will notify you at least 30 days before such a transfer takes effect, except where the transfer must occur sooner for legal or insolvency reasons, in which case we will notify you as soon as reasonably practicable. The successor entity will assume all rights and obligations under these Terms unchanged, and your subscription, billing terms, and Customer Data will continue without interruption. Aggregated Data (Section 4.4), having been irreversibly anonymised, transfers with the business as a non-personal-data asset. If you do not agree to the transfer, you may terminate your subscription with effect from the transfer date by giving us written notice before that date; prepaid fees for periods after termination will be refunded pro rata. Where the transfer also affects the joint-controller arrangement under our Privacy Policy, we will update the Privacy Policy accordingly and notify you in line with that policy's change procedure.
  • Survival. The following provisions survive termination or expiry of these Terms: Section 4.1 (ownership of Customer Data), Section 4.4 (Aggregated and anonymised data), Section 4.6 (Telemetry), Section 4.7 (government and legal requests) to the extent it concerns events arising before termination, Section 10 (intellectual property), Section 11 (disclaimers), Section 12 (limitation of liability), Section 13 (indemnification), Section 15 (confidentiality), Section 17 (governing law and disputes), and any other provision that by its nature is intended to survive.
  • Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and us regarding the Service.
  • Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
  • No waiver. Failure to enforce a right is not a waiver of it.
  • Notices. Notices to us go to legal@linnx.ai. Notices to you go to the email address on your account.

19. Contact

ebats solutions UG (haftungsbeschränkt) Viechtacher Str. 16 10318 Berlin, Germany Amtsgericht Charlottenburg HRB 243939 B

Email: legal@linnx.ai

For data-protection matters, see our Privacy Policy. Icecream Ventures GmbH acts as a joint data controller with us for personal data processed through the Service; data-subject requests are handled jointly via privacy@linnx.ai.